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Holiday decorations in atrium at Gaylord Texan
Gaylord FAQs

What To Expect - FAQs

What is Extra Cool Hour, and can I purchase it?
Extra Cool Hour is an exclusive benefit for overnight guests at Gaylord Texan Resort and is a complimentary perk included with your room reservation. Extra Cool Hour provides early entry into attractions in the Christmas Village, which includes ICE!, Snow Tubing, Ice Skating, Snow Throw, and Christmas Carousel one hour before they are open to day guests. Attraction tickets are still required and must be purchased separately and in advance. The Extra Cool Hour benefit is not for sale. 
 
Are tickets refundable?

Tickets purchased by day guests are non-refundable. However, based on availability, you may be able to exchange your tickets for a different day or time by replying to your confirmation email.     

Overnight guests are permitted to change or cancel their attraction tickets at no charge up to 72 hours prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email.      

Ticket insurance is available for purchase, and insurance cancellation policies will apply.

Do you need to be a hotel guest to buy tickets?

While most of our holiday events and activities are open to both day guests and overnight guests, some of our events do include special perks for overnight guests.

What is the Chill Pass, and can I purchase one?  
The Chill Pass is an exclusive benefit for overnight guests of Gaylord Texan Resort and is a complimentary perk included with your room reservation. For overnight guests, Chill Pass offers front-of-line access and shorter wait times for ICE! and Snow Tubing. Tickets are still required and must be purchased separately and in advance. The Chill Pass benefit is not for sale. 
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