What To Expect - FAQs

Depending on the attraction and its capacity, many of our experiences can only be purchased for a specific date and time. For all attractions that have timed entry, it is very important that you are not late for your selected time slot.

All overnight guests who purchased a package will receive an email 10 days prior to the date of the reservation with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.

Please plan to arrive 15 minutes early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. Guests who are more than five minutes late to their appointed time slot cannot be guaranteed entry.

Tickets purchased by day guests are non-refundable. However, based on availability, you may be able to exchange your tickets for a different day or time by replying to your confirmation email.     

Overnight guests are permitted to change or cancel their attraction tickets at no charge up to 72 hours prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email.      

Ticket insurance is available for purchase, and insurance cancellation policies will apply.

While most of our holiday events and activities are open to both day guests and overnight guests, some of our events do include special perks for overnight guests.