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Holiday decorations in atrium at Gaylord Texan
Gaylord FAQs

What To Expect - FAQs

How do I find my way around the resort?
Download the free Gaylord Hotels app for step-by-step directions to your room, meeting areas, and
other hotel amenities and to access everything you need for your stay, including dining reservations,
activity and event tickets, and reservation info. Available for download on the Apple App Store or
Google Play Store today.
Where can I buy my tickets?
Advance purchase of tickets online is required. There are no physical, printed tickets and no box office on-site at the resort. All tickets are electronic and can be purchased online or over the phone. Once purchased, your e-ticket will be emailed to you. You can simply show your ticket on the phone to the attendant to be scanned prior to entering the attraction.
Is there a parking fee?

$25 - Off-Site - Available on Select Dates for Day Guests

$25 - Resort Garage - Available on Select Dates for Day Guests & Daily for Overnight Guests

$40 - Convention Center Garage - Available Daily for Day Guests & Overnight Guests

$45 - Valet - Available on Select Dates for Day Guests & Daily for Overnight Guests

Tax is additional to listed rates. In and out privileges are for overnight guests only. Day guests are charged per entry.

Can I watch the stage shows if I’m not an overnight hotel guest?
Our live stage shows are open for day guests to enjoy, and ticket prices are available at Please keep in mind - if you drive a vehicle to the resort, there is a parking fee. 
What is Extra Cool Hour, and can I purchase it?
Extra Cool Hour is an exclusive benefit for overnight guests at Gaylord Texan Resort and is a complimentary perk included with your room reservation. Extra Cool Hour provides early entry into attractions in the Christmas Village, which includes ICE!, Snow Tubing, Ice Skating, Snow Throw, and Christmas Carousel one hour before they are open to day guests. Attraction tickets are still required and must be purchased separately and in advance. The Extra Cool Hour benefit is not for sale. 
What are my Lexus Owner Benefits?
As co-presenting sponsor of ICE! and partner of Christmas at Gaylord Texan, Lexus is offering Lexus owners complimentary daily parking and $10 off valet Nov. 11 - Jan. 1, 2023. For daily parking, simply take your parking ticket and Lexus keys to the parking booth at the main entrance for validation. For $10 off valet, mention this offer to your valet attendee.