Extra Cool Hour is an exclusive benefit for overnight guests at Gaylord Texan Resort and is a complimentary perk included with your room reservation. Extra Cool Hour provides early entry into attractions in the Christmas Village, which includes ICE!, Snow Tubing, Ice Skating, Snow Throw, and Christmas Carousel one hour before they are open to day guests. Attraction tickets are still required and must be purchased separately and in advance. The Extra Cool Hour benefit is not for sale.
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Advance purchase of tickets online is required. In order to encourage contactless service, there are no physical, printed tickets and no box office on-site at the resort. All tickets are electronic and can be purchased online or over the phone. Once purchased, your e-ticket will be emailed to you. You can simply show your ticket on the phone to the attendant to be scanned prior to entering the attraction
Depending on the attraction and its capacity, many of our experiences can only be purchased for a specific date and time. For all attractions that have timed entry, it is very important that you are not late for your selected time slot.
Tickets purchased by day guests are non-refundable. However, based on availability, you may be able to exchange your tickets for a different day or time by replying to your confirmation email.
Overnight guests are permitted to change or cancel their attraction tickets at no charge up to 72 hours prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email.
Ticket insurance is available for purchase, and insurance cancellation policies will apply.
All overnight guests who purchased a package will receive an email 10 days prior to the date of the reservation with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.
Please plan to arrive 15 minutes early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. Guests who are more than five minutes late to their appointed time slot cannot be guaranteed entry.
It is very important that ticket holders are not late for their selected time slot. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see service desk for further details.
All guests are provided Gaylord Texan’s signature blue parkas to help them keep warm. These parkas are calf-length, winter coats with hoods. Our parkas are available in all sizes, including children and infants, up to an adult 4XL. Even with the provided outerwear, we recommend dressing warm for the occasion. (Think winter at the North Pole). Hats and gloves are recommended (they are also available for purchase). Long pants and closed-toe shoes are required.
The majority of the ICE! attraction is accessible by wheelchairs, while some of the areas inside are not (such as the ice slides). For regular strollers, we have a stroller parking outside the exhibit.
Guests are welcome to take photos and shoot video inside the ICE! attraction. It is important you check the manufacturer’s information regarding the cold tolerance of your phone and/or still or video camera equipment prior to entering. Gaylord Texan Resort is not responsible for damage to any phone and/or camera equipment. Once thing you might expect: a fogging of your lens after exiting ICE! into warmer temperatures. This usually dissipates once you are in more normal temperatures for a little while. For safety purposes, tripods and related equipment are not allowed.
The Chill Pass is an exclusive benefit for overnight guests of Gaylord Texan Resort and is a complimentary perk included with your room reservation. For overnight guests, Chill Pass offers front-of-line access and shorter wait times for ICE! and Snow Tubing. Tickets are still required and must be purchased separately and in advance. The Chill Pass benefit is not for sale.
We offer multiple parking locations both on-site and off-site with a shuttle service. Upon arrival, please follow signs to your designated parking location. We highly recommend arriving early to allow ample time for parking.
You can spend as much time as you would like inside the ICE! attraction. Please remember that it is a frosty 9 degrees Fahrenheit inside the exhibit, so you’ll want to bundle up and keep that in mind when it comes to how much time you plan spend. Most guests will experience ICE! between 20-40 minutes.
The ice slides are made for guests of all ages. Guests must be able to walk up the stairs on their own, to take a ride down the slides. Please keep in mind that you must wear one of the provided blue parkas to ride down the slides.
Our live stage shows are open for day guests to enjoy, and ticket prices are available at ChristmasAtGaylordTexan.com. Please keep in mind – if you drive a vehicle to the resort, there is a parking fee.
As co-presenting sponsor of ICE! and partner of Christmas at Gaylord Texan, Lexus is offering Lexus owners complimentary daily parking and $10 off valet Nov. 10 – Dec. 31, 2023. For daily parking, simply take your parking ticket and Lexus keys to the parking booth at the main entrance for validation. For $10 off valet, mention this offer to your valet attendee.