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Holiday decorations in atrium at Gaylord Texan
Gaylord FAQs

What To Expect - FAQs

I understand the temperature in ICE! is 9 degrees Fahrenheit. What should I wear?
All guests are provided Gaylord Texan's signature blue parkas to help them keep warm. These parkas are calf-length, winter coats with hoods. Our parkas are available in all sizes, including children and infants, up to an adult 4XL. Even with the provided outerwear, we recommend dressing warm for the occasion. (Think winter at the North Pole). Hats and gloves are recommended (they are also available for purchase). Long pants and closed-toe shoes are required. 
Do I need to wear hiking boots in ICE!?
All pathways through ICE! are carpeted, and hiking or outdoor boots are not required. We do recommend wearing comfortable shoes. Closed-toe shoes, however, are required.
Is ICE! wheelchair and stroller accessible?
The majority of the ICE! attraction is accessible by wheelchairs, while some of the areas inside are not (such as the ice slides). For regular strollers, we have a stroller parking outside the exhibit.  
May I take photos and shoot video?
Guests are welcome to take photos and shoot video inside the ICE! attraction. It is important you check the manufacturer's information regarding the cold tolerance of your phone and/or still or video camera equipment prior to entering. Gaylord Texan Resort is not responsible for damage to any phone and/or camera equipment. Once thing you might expect: a fogging of your lens after exiting ICE! into warmer temperatures. This usually dissipates once you are in more normal temperatures for a little while. For safety purposes, tripods and related equipment are not allowed. 
Can I purchase ICE! tickets at the door?
Tickets must be purchased online, in advance, at ChristmasAtGaylordTexan.com.
Is there a processing fee for tickets?
There is a $4 processing fee per ticket purchased.  
What is the Chill Pass, and can I purchase one?  
The Chill Pass is an exclusive benefit for overnight guests of Gaylord Texan Resort and is a complimentary perk included with your room reservation. For overnight guests, Chill Pass offers front-of-line access and shorter wait times for ICE! and Snow Tubing. Tickets are still required and must be purchased separately and in advance. The Chill Pass benefit is not for sale. 
Can I change my time slot?
You may change your time slot for ICE! based on availability by replying to your ticket confirmation email.  
Can I combine ticket discounts?
No, only one discount can be applied per ticket. 
Does ICE! admission include complimentary hot chocolate?
Admission to ICE! does not include complimentary hot chocolate. Hot chocolate is available for purchase in Elves Eatery located in Christmas Village.
Where do I park when coming to see ICE!?
You may self-park or valet park (charges apply for both). If self-parking, please follow the signs to our guest parking lot. You may park in our resort parking garage, which is most convenient if you also plan to also visit our atrium. You can also park in the Convention Center, which is the most convenient for guests visiting ICE! and enjoying other activities in Christmas Village.
How long does it take to walk through the attraction?
You can spend as much time as you would like inside the ICE! attraction. Please remember that it is a frosty 9 degrees Fahrenheit inside the exhibit, so you'll want to bundle up and keep that in mind when it comes to how much time you plan spend. Most guests will experience ICE! between 20-40 minutes. 
Are the ice slides inside the ICE! attraction for adults too?
The ice slides are made for guests of all ages. Guests must be able to walk up the stairs on their own, to take a ride down the slides. Please keep in mind that you must wear one of the provided blue parkas to ride down the slides. 
Can I re-enter the ICE! attraction multiple times?
ICE! is a one-time-entry attraction. Because we want you to have the best experience possible, though, you may step outside of the exhibit to quickly warm up and then re-enter. You may not leave the attraction for an extended time - such as to get something to eat or enjoy another activity - and then re-enter. 
What time do I need to arrive for my timed ticket?

Please plan to arrive 15 minutes early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. Guests who are more than five minutes late to their appointed time slot cannot be guaranteed entry.

What do I do if I miss my timeslot?
It is very important that ticket holders are not late for their selected time slot. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see service desk for further details. 
What are my Lexus Owner Benefits?
As co-presenting sponsor of ICE! and partner of Christmas at Gaylord Texan, Lexus is offering Lexus owners free self-parking and $10 off valet Nov. 11 - Jan. 1, 2023. For free self-parking, simply take your parking ticket and Lexus keys to the parking booth at the main entrance for validation. For $10 off valet, mention this offer to your valet attendee.